Answers to our most common questions:

What payment methods can I use to pay rent on Get Digs?

Get Digs lets you make your rent payments through Visa credit cards. You can add your payment method from your Get Digs dashboard, and change your payment method at any time.

What does the Interac e-Transfer look like?

Get Digs uses Interac e-Transfer to send your rent payment over to your landlord. So, it'll look exactly like one of those!

Each Interac e-Transfer will be sent from either of these two e-mails: catch@payments.interac.ca or notify@payments.interac.ca. It wouldn't hurt to ask your landlord to make sure these e-mails are added to their safe sender list, just in case.

"Get Digs" will appear as the sender name, and the body of the message will be personalized to match your rental details: your name, rental address, and your landlord's name. This way, your landlord will know exactly who the money is from!

Is this a cash advance or a purchase?

Your payments on Get Digs will appear as a regular purchase on your card – like online shopping or buying a coffee – not a cash advance.

Are you classified as a recurring bill payment?

Yes! Get Digs is now classified as a recurring bill payment. Don't forget to select recurring bills as your rewards category before you make your rent payment.

I need to change my landlord’s e-mail address! What do I do?

Let us know right away! Please reach out to our Customer Success team by e-mail at info@getdigs.io. We’ll need at least 3 business days to make the change to your account.

How does my landlord get paid?

Glad you asked! You pay us using the payment method you select, and when we receive your payment, we pay your landlord using the e-mail address you provide to us during sign-up. As long as you make your rent payment before 5PM ET the day it's due, we send your landlord a secure, automated Interac e-Transfer five days later. Get Digs typically sends out e-transfers between 8am-6pm ET (national holidays and weekends, too!)

Keep in mind, this also means that if we don’t receive your rent payment, your landlord won’t either. Make sure your card is active and that you provided us with the correct landlord e-mail address so that your landlord receives their rent payment!

Please reach out to our Customer Success team by e-mail at info@getdigs.io if you need assistance with your account.

I made a payment but my landlord hasn't received it yet. What gives?

Get Digs sends your payment 5 days after we receive it. Our payment cut-off is 5pm ET each day.

If your landlord should have their e-transfer by now, we have a few tips to help you and your landlord locate their Interac e-Transfer e-mail after you've made your payment:

  1. Confirm the e-mail address that your landlord is checking. Does it match the one that you provided us?
  2. Has your landlord been able to search their inbox for e-mails from both of the following Interac e-mail addresses: catch@payments.interac.ca and notify@payments.interac.ca
  3. You saw this question coming: did your landlord check their junk mail?
  4. Is your landlord signed up for autodeposit? If so, the amount would be deposited automatically into their account after it was sent
  5. If your landlord receives several e-transfers on the day your rent is due, it's possible that the notification was grouped together with other Interac notification e-mails - so we always recommend double checking this as well

Need more assistance? We're happy to help via chat, or e-mail at info@getdigs.io.

Do I have to log in to Get Digs on the day my payments are due to pay my rent?

You don’t have to. From your dashboard, you can “set it and forget it” by selecting recurring rent payments meaning you won’t need to log in to pay your rent.

If you prefer manual payments, that’s okay too! Simply login to your Get Digs account on the day your payment is due and make a payment from your dashboard before 5PM ET, to ensure your landlord gets paid on your rent due date. Remember, Get Digs sends your payment 5 days after we receive it.

You’ll get a reminder e-mail from us the day before your payment is due, to make it easier.

How do I skip a rent payment?

We totally get that you may need to skip a rent payment for any number of reasons. No problem!

You can easily skip a rent payment at any time by following these steps:

  1. Any time before your payment date, visit your Get Digs account dashboard and select the pencil icon under payment info or click here
  2. Remove your credit card or switch to manual payments
  3. Optional: If you would like to turn off rent reminder emails, you can do so from your account settings or click here

Once you’re ready to start paying again, either re-add your card, or switch back to automatic payments. From there, your next rent payment would be good to go.

Do you issue refunds?

Once your rent payment is processed, no refunds, cancellations or charge backs can be completed on the platform.

Make sure to review your rent amount and the landlord e-mail address you provided during sign up, at least 3 business days before your payment date. This way you can make sure that Get Digs will charge the correct account, and send your rent payment to your landlord at the right e-mail address!

Please reach out to our Customer Success team by e-mail at info@getdigs.io if you need assistance with your account.

Can I split my rent payments with my roommates?

Absolutely. If you split rent payments, simply ask your roommate create their own Get Digs account!

How can I send first and last month’s rent on the Get Digs platform?

At this time we don’t support the payment of first and last month’s rent on our platform. We’re hoping to introduce it soon! What we recommend is to handle first and last month’s rent outside of Get Digs, and then payments on Get Digs can begin during month two of your lease.

I’m trying to enter my rent amount and the system is giving me an error. Help?

We can facilitate rent amounts between $400 and $5,500. If you pay more than $5,500 a month for your rental unit, please reach out to us at info@getdigs.io.

What information does a landlord need from a tenant when applying to rent an apartment?

Tenants are expected to fill out a standard rental application as a part of the process to apply for an apartment rental. This form varies by province and may or may not be provided to you by the landlord. It’s best practice to secure these forms and fill them out ahead of time if possible.
 
Outside of the standard rental application, a potential landlord may ask for the following information: 

  • Proof of employment (usually an official letter that details your employment and salary or copies of your pay stubs)
  • A copy of your credit report
  • References from past landlords

It’s important to note that you do not have to provide the below details to a potential landlord, even if requested:

  • Details surrounding your race, age, gender expression, sexual orientation, place of origin, marital status, religion, disability, or if you’re on welfare, have children or are pregnant.

How much can a landlord increase your rent?

The landlord must notify tenants in advance if the rent is increasing. How often rent can be increased, and by how much may vary by province or territory. It’s best that you contact your provincial or territorial office to confirm the parameters based on where you live. 

In some provinces, rent control can impact rental increases. Rent controlled agreements mean that the landlord cannot increase the rent unless the tenant moves out. However, for existing tenancies, a landlord may be able to propose a rent increase above the “rent increase guidelines” set by the province. The landlord must apply to the local rental authority for approval before the increase can take effect.

What does the landlord’s insurance cover?

Landlord insurance (sometimes referred to as property insurance) is a policy that covers the rental building, as well as its fixtures and fittings. If the unit is furnished, a landlord will be expected to seek additional coverage for insuring any furniture or personal belongings included in the unit.  

Landlord insurance typically covers the following areas:

  • Damage to the property caused maliciously or intentionally by the tenant or guests of the tenant.
  • Theft of any part of the property by the tenant or guests of the tenant.
  • General liability, including any claim made against you by the tenant.
  • The loss of rental income if a tenant fails to pay the rent at the agreed time.
  • Legal expenses incurred as a result of having to take action against the tenant.

Can a landlord ask for my SIN in a rental application?

A landlord cannot ask for any personal information as it relates to your banking details, personal identification and/or your SIN.

How much notice do I have to give a landlord when ending a lease?

If you have a fixed-term lease (meaning you have committed to leasing the unit for a specified amount of time), you must provide 60 days’ notice before ending your lease. That’s 60 days in total from when you submit your notice and when you plan to vacate. For example, if you are giving notice on February 1, you will need to take into account that there are only 28 days in the month, and tack on the additional days in the following month. 

If you have a periodic tenancy and pay your rent by the day or the week, you must give the notice to your landlord at least 28 days’ before your termination date.

What is a lease agreement?

A lease agreement is a written document that outlines the rental terms as agreed upon by the landlord and tenant. 

The most common details in the lease agreement include:

  • The cost of rent per month
  • Parties responsible for leasing and taking care of the unit
  • Specific details of what’s included and what is not included (ie: utilities, parking, etc.)
  • Rules or terms about the rental unit or building (ie: no smoking, pet limitations, etc.)
  • Conditions for terminating the lease

Please note that lease agreement details and forms may vary by province and territory. It’s essential that you read over every detail before signing and flag anything you don’t understand with your landlord or lawyer (if applicable)

What is a month-to-month lease agreement?

A month-to-month lease agreement is not as common as the 12-month lease agreement between a landlord and tenant, but it is possible. This agreement will outline the same or similar details that are included in a 12-month lease agreement. However, some variants will differ, including the details around payment and terminating the lease. 

A month-to-month lease agreement will allow you to provide fewer days’ notice (28 days) to end the lease and will not lock you within a set amount of time to rent the unit. 

How does a tenant end a lease agreement?

The tenant is responsible for informing their landlord in writing that they are ending their tenancy and moving out of the unit. Some provinces and territories provide specific forms to end a lease agreement, however, your landlord may accept a written document that covers the below details:

  • The date you are providing the notice
  • The date your termination begins
  • The date you plan to move out of the unit, which is called the “termination date”

If you have a fixed-term tenancy, you must give your landlord at least 60 days' notice, and your termination date must align with the last day of the term.

Where can I find standard lease agreement forms?

Do I have to pay rent the way my landlord asks?

It’s common for landlords to ask for payment in a variety of ways, some forms of payment may include:

  • Debit or credit card
  • Interac e-transfer
  • Post-dated cheques
  • Pre-authorized bank withdrawals
  • Cash

There are a few exceptions when it comes to the way in which you pay your landlord rent, even if the payment has been outlined in your lease agreement:

  • Your landlord cannot enforce payment via post-dated cheques or any other kind of pre-authorized payment. 
  • Your landlord cannot enforce payment by any method other than cash.
  • If you and the landlord cannot agree on how you should pay rent, then you reserve the right to pay in cash. 

Get Digs is a platform that atomically sends your rent via e-transfer to your landlord each month. When you pay rent through Get Digs using a rewards credit card, you’ll begin earning points or cash back faster.

What payment methods can I use to pay rent on Get Digs?

Get Digs lets you make your rent payments through Visa credit cards. You can add your payment method from your Get Digs dashboard, and change your payment method at any time.

What does the Interac e-Transfer look like?

Get Digs uses Interac e-Transfer to send your rent payment over to your landlord. So, it'll look exactly like one of those!

Each Interac e-Transfer will be sent from either of these two e-mails: catch@payments.interac.ca or notify@payments.interac.ca. It wouldn't hurt to ask your landlord to make sure these e-mails are added to their safe sender list, just in case.

"Get Digs" will appear as the sender name, and the body of the message will be personalized to match your rental details: your name, rental address, and your landlord's name. This way, your landlord will know exactly who the money is from!

Is this a cash advance or a purchase?

Your payments on Get Digs will appear as a regular purchase on your card – like online shopping or buying a coffee – not a cash advance.

Are you classified as a recurring bill payment?

Yes! Get Digs is now classified as a recurring bill payment. Don't forget to select recurring bills as your rewards category before you make your rent payment.

I need to change my landlord’s e-mail address! What do I do?

Let us know right away! Please reach out to our Customer Success team by e-mail at info@getdigs.io. We’ll need at least 3 business days to make the change to your account.

How does my landlord get paid?

Glad you asked! You pay us using the payment method you select, and when we receive your payment, we pay your landlord using the e-mail address you provide to us during sign-up. As long as you make your rent payment before 5PM ET the day it's due, we send your landlord a secure, automated Interac e-Transfer five days later. Get Digs typically sends out e-transfers between 8am-6pm ET (national holidays and weekends, too!)

Keep in mind, this also means that if we don’t receive your rent payment, your landlord won’t either. Make sure your card is active and that you provided us with the correct landlord e-mail address so that your landlord receives their rent payment!

Please reach out to our Customer Success team by e-mail at info@getdigs.io if you need assistance with your account.

I made a payment but my landlord hasn't received it yet. What gives?

Get Digs sends your payment 5 days after we receive it. Our payment cut-off is 5pm ET each day.

If your landlord should have their e-transfer by now, we have a few tips to help you and your landlord locate their Interac e-Transfer e-mail after you've made your payment:

  1. Confirm the e-mail address that your landlord is checking. Does it match the one that you provided us?
  2. Has your landlord been able to search their inbox for e-mails from both of the following Interac e-mail addresses: catch@payments.interac.ca and notify@payments.interac.ca
  3. You saw this question coming: did your landlord check their junk mail?
  4. Is your landlord signed up for autodeposit? If so, the amount would be deposited automatically into their account after it was sent
  5. If your landlord receives several e-transfers on the day your rent is due, it's possible that the notification was grouped together with other Interac notification e-mails - so we always recommend double checking this as well

Need more assistance? We're happy to help via chat, or e-mail at info@getdigs.io.

Do I have to log in to Get Digs on the day my payments are due to pay my rent?

You don’t have to. From your dashboard, you can “set it and forget it” by selecting recurring rent payments meaning you won’t need to log in to pay your rent.

If you prefer manual payments, that’s okay too! Simply login to your Get Digs account on the day your payment is due and make a payment from your dashboard before 5PM ET, to ensure your landlord gets paid on your rent due date. Remember, Get Digs sends your payment 5 days after we receive it.

You’ll get a reminder e-mail from us the day before your payment is due, to make it easier.

How do I skip a rent payment?

We totally get that you may need to skip a rent payment for any number of reasons. No problem!

You can easily skip a rent payment at any time by following these steps:

  1. Any time before your payment date, visit your Get Digs account dashboard and select the pencil icon under payment info or click here
  2. Remove your credit card or switch to manual payments
  3. Optional: If you would like to turn off rent reminder emails, you can do so from your account settings or click here

Once you’re ready to start paying again, either re-add your card, or switch back to automatic payments. From there, your next rent payment would be good to go.

Do you issue refunds?

Once your rent payment is processed, no refunds, cancellations or charge backs can be completed on the platform.

Make sure to review your rent amount and the landlord e-mail address you provided during sign up, at least 3 business days before your payment date. This way you can make sure that Get Digs will charge the correct account, and send your rent payment to your landlord at the right e-mail address!

Please reach out to our Customer Success team by e-mail at info@getdigs.io if you need assistance with your account.

Can I split my rent payments with my roommates?

Absolutely. If you split rent payments, simply ask your roommate create their own Get Digs account!

How can I send first and last month’s rent on the Get Digs platform?

At this time we don’t support the payment of first and last month’s rent on our platform. We’re hoping to introduce it soon! What we recommend is to handle first and last month’s rent outside of Get Digs, and then payments on Get Digs can begin during month two of your lease.

I’m trying to enter my rent amount and the system is giving me an error. Help?

We can facilitate rent amounts between $400 and $5,500. If you pay more than $5,500 a month for your rental unit, please reach out to us at info@getdigs.io.

What information does a landlord need from a tenant when applying to rent an apartment?

Tenants are expected to fill out a standard rental application as a part of the process to apply for an apartment rental. This form varies by province and may or may not be provided to you by the landlord. It’s best practice to secure these forms and fill them out ahead of time if possible.
 
Outside of the standard rental application, a potential landlord may ask for the following information: 

  • Proof of employment (usually an official letter that details your employment and salary or copies of your pay stubs)
  • A copy of your credit report
  • References from past landlords

It’s important to note that you do not have to provide the below details to a potential landlord, even if requested:

  • Details surrounding your race, age, gender expression, sexual orientation, place of origin, marital status, religion, disability, or if you’re on welfare, have children or are pregnant.

How much can a landlord increase your rent?

The landlord must notify tenants in advance if the rent is increasing. How often rent can be increased, and by how much may vary by province or territory. It’s best that you contact your provincial or territorial office to confirm the parameters based on where you live. 

In some provinces, rent control can impact rental increases. Rent controlled agreements mean that the landlord cannot increase the rent unless the tenant moves out. However, for existing tenancies, a landlord may be able to propose a rent increase above the “rent increase guidelines” set by the province. The landlord must apply to the local rental authority for approval before the increase can take effect.

What does the landlord’s insurance cover?

Landlord insurance (sometimes referred to as property insurance) is a policy that covers the rental building, as well as its fixtures and fittings. If the unit is furnished, a landlord will be expected to seek additional coverage for insuring any furniture or personal belongings included in the unit.  

Landlord insurance typically covers the following areas:

  • Damage to the property caused maliciously or intentionally by the tenant or guests of the tenant.
  • Theft of any part of the property by the tenant or guests of the tenant.
  • General liability, including any claim made against you by the tenant.
  • The loss of rental income if a tenant fails to pay the rent at the agreed time.
  • Legal expenses incurred as a result of having to take action against the tenant.

Can a landlord ask for my SIN in a rental application?

A landlord cannot ask for any personal information as it relates to your banking details, personal identification and/or your SIN.

How much notice do I have to give a landlord when ending a lease?

If you have a fixed-term lease (meaning you have committed to leasing the unit for a specified amount of time), you must provide 60 days’ notice before ending your lease. That’s 60 days in total from when you submit your notice and when you plan to vacate. For example, if you are giving notice on February 1, you will need to take into account that there are only 28 days in the month, and tack on the additional days in the following month. 

If you have a periodic tenancy and pay your rent by the day or the week, you must give the notice to your landlord at least 28 days’ before your termination date.

What is a lease agreement?

A lease agreement is a written document that outlines the rental terms as agreed upon by the landlord and tenant. 

The most common details in the lease agreement include:

  • The cost of rent per month
  • Parties responsible for leasing and taking care of the unit
  • Specific details of what’s included and what is not included (ie: utilities, parking, etc.)
  • Rules or terms about the rental unit or building (ie: no smoking, pet limitations, etc.)
  • Conditions for terminating the lease

Please note that lease agreement details and forms may vary by province and territory. It’s essential that you read over every detail before signing and flag anything you don’t understand with your landlord or lawyer (if applicable)

What is a month-to-month lease agreement?

A month-to-month lease agreement is not as common as the 12-month lease agreement between a landlord and tenant, but it is possible. This agreement will outline the same or similar details that are included in a 12-month lease agreement. However, some variants will differ, including the details around payment and terminating the lease. 

A month-to-month lease agreement will allow you to provide fewer days’ notice (28 days) to end the lease and will not lock you within a set amount of time to rent the unit. 

How does a tenant end a lease agreement?

The tenant is responsible for informing their landlord in writing that they are ending their tenancy and moving out of the unit. Some provinces and territories provide specific forms to end a lease agreement, however, your landlord may accept a written document that covers the below details:

  • The date you are providing the notice
  • The date your termination begins
  • The date you plan to move out of the unit, which is called the “termination date”

If you have a fixed-term tenancy, you must give your landlord at least 60 days' notice, and your termination date must align with the last day of the term.

Where can I find standard lease agreement forms?

Do I have to pay rent the way my landlord asks?

It’s common for landlords to ask for payment in a variety of ways, some forms of payment may include:

  • Debit or credit card
  • Interac e-transfer
  • Post-dated cheques
  • Pre-authorized bank withdrawals
  • Cash

There are a few exceptions when it comes to the way in which you pay your landlord rent, even if the payment has been outlined in your lease agreement:

  • Your landlord cannot enforce payment via post-dated cheques or any other kind of pre-authorized payment. 
  • Your landlord cannot enforce payment by any method other than cash.
  • If you and the landlord cannot agree on how you should pay rent, then you reserve the right to pay in cash. 

Get Digs is a platform that atomically sends your rent via e-transfer to your landlord each month. When you pay rent through Get Digs using a rewards credit card, you’ll begin earning points or cash back faster.

contact us by telephone

Call support at 1-888-647-3580 during regular working hours (9am - 5pm ET)

contact us by email

Send us an email to info@getdigs.io and someone will respond within 48 hours.