Answers to your questions

When is the last day I can log in?

The Get Digs platform will shut down on December 11th, 2020, and you will not be able to access your dashboard after that date.

When is the last day I can make a payment?

Payments will continue to run normally until November 30th. This is the last day you can make a rent payment on Get Digs.

The last day we are sending rent payments to landlords is on December 6th, 2020.

If your rent date falls between the 1st - 5th of the month, your December rent payment can be made using Get Digs.

If your rent date falls between the 6th - 28th of the month, unfortunately you will not be able to make your December rent payment on Get Digs.

What do I do now? How do I pay my landlord?

Payments will continue to run normally until November 30th, 2020. We recommend switching your payment frequency to Automatic payments so that you don’t risk missing the last day we are able to process rent payments.

After November 30, you’ll need to determine how you are going to pay rent outside of the platform (e.g. Interac e-Transfer, cheque, pre-authorized payment, etc.).

What if there is an issue with my last Interac e-Transfer?

We’re here for you! Reach us at info@getdigs.io and we will be happy to assist in resolving any issues.

What other methods can I use to pay rent?

There are a number of ways to pay your rent aside from Get Digs. Since your landlord has already been accepting Interac e-Transfer through Get Digs, that is likely the best method going forward.

If you are unsure of which other payment methods work with your landlord, we’d recommend reaching out to them for further assistance.

What will happen to my data?

Data will be archived and destroyed in accordance with RBC’s data retention policies and standards and which are guided by the various regulations which apply to our business activities.

contact us by telephone

Call support at 1-888-647-3580 during regular working hours (9am - 5pm ET)

contact us by email

Send us an email to info@getdigs.io and someone will respond within 48 hours.